If you’ve booked an Advance ticket we can’t offer you a refund. You could instead change the date of your journey.

For other ticket types, if you’ve only used the outbound part of your Return ticket you might be able to get a partial refund for your unused return part.

A partial refund for a Return ticket doesn’t necessarily work out as half the cost of the ticket. And just so you know, we charge a £10.00 fee per refund.

Give us a call on 0333 202 2222 and one of our friendly team will chat to you about your options.