If you’ve booked an Advance ticket we can’t offer you a refund. You could instead change the date of your journey. For other ticket types, if you’ve onl...

Moved house? No problem you can update your personal details in a few easy steps- 1. Click on My Account and login 2. Then, click on the my account ico...

A lot of the train companies we work with can offer you some compensation if your train was delayed by over 15 minutes. Why you might not get compensatio...

If you requested to collect your tickets from a self service ticket machine but have not collected them you can apply for a refund online by logging into My...

This applies to all trainline for business accounts who have either signed for an account since August 2016 or had their account recently upgraded to a new ...