This applies to all trainline for business accounts who have either signed for an account since August 2016 or had their account recently upgraded to a new dashboard.

Applying for a refund can be done easily from your Dashboard.

First click Journeys from the left-hand menu.


On this page is a list of all journeys booked on the Trainline for Business account so you may have to filter this page using either the Past and Upcoming tabs or by using the data parameters on the right-hand side.

Within every booking, there is a Manage booking option



Clicking this option will expand a menu with a variety of options. Depending on the ticket type, some of the options may be greyed out. An example of this is that if you have purchased an Off-Peak Single ticket, the option to change this booking will be greyed out because it is not possible to apply for a change of an Off-Peak Single ticket.


Clicking the Refund this booking option will take you to the refund screen where you can select the ticket to refund and you can follow the instructions from there.

We will give you instructions on how to obtain your refund which may involve you sending your unused tickets back to us.