Onboard, seating and at the station

Onboard, seating and at the station

Do I have enough time to transfer between trains?
Don’t worry, if you’re buying tickets for a route where you’ll need to change train, transfer time is taken into consideration. Transfer times are rail indu...
What do the different seat options mean?
If you’re planning a long journey, you may want to reserve a seat. Here’s more information to help you pick the right seat for you. Bear in mind that we...
What happens if I miss my train?
If you've missed your train because you overslept, bumped into an old friend and got caught up reminiscing about old times, or any other reason out of ...
Why are my reserved seats not grouped together?
If you have booked more than one ticket our system will always try and group the seats together. Sometimes the sequence of seat numbers suggests that the se...
Can I reserve a seat?
Select the region you are travelling in -  Travelling in the UK You can make a seat reservation for free, regardless of the type of ticket you’ve booke...
Can I take my pet on the train?
The rules for taking pets on board differ for each Carrier and Train Operating Company (TOC), so it's best to check before booking your trip. Natio...
How do I reserve a space for my bike?
Taking your bike on a train can be great way to see the country or start or finish your daily commute. The rules for taking bikes on board differ for each C...
How much luggage can I take on the train?
National Rail (UK) You can take up to 3 pieces of luggage free of charge on trains within the UK. This includes 2 large items (suitcase, rucksack etc.) and...