Getting your ticket

Getting your ticket

What are the main benefits of TheTrainline Business Account?
TheTrainline Business Service was launched in October 2001 online and via a dedicated call centre operation. After a successful launch the Business Service ...
How to Add a User
This applies to all trainline for business accounts who have either signed for an account since August 2016 or had their account recently upgraded to a new ...
How to print a receipt of a booking
This applies to all trainline for business accounts who have either signed for an account since August 2016 or had their account recently upgraded to a new ...
How to update answers to Profile Management Information
If your business has added a new mandatory profile management information question or changed a previously optional profile management information question ...
Improvements to Management Information
This applies to all trainline for business accounts who have either signed for an account since August 2016 or had their account recently upgraded to a new ...
On which routes can I have an eticket?
Not all routes offer etickets but certain train operating companies now offer this option on some or all of their routes, below is a rough guide, or you can...
What do I do if I’ve lost my tickets?
First, do a double check. Train tickets are thin, so they could easily get slipped in between the pages of a book, or down the side of the sofa. If you’...
What happens if I’m not in to sign for my Next Day Delivery tickets?
Royal Mail delivers your tickets if you book Next Day Delivery with us. If you’re not in, someone else can sign for your tickets. But, if nobody’s in, t...
On which routes are Mobile and etickets available?
Mobile Tickets and etickets are two of our ticket delivery options. They’re slightly different, but they both mean you can open your ticket on your phone. e...
Next Day Delivery - What is the delivery timescale?
Bookings made before 3pm on a weekday will be delivered by the next working day. Bookings made after 3pm will arrive within 2 working days. Bookings mad...